Something broken?
A senior specialist, one fixed price.
A Senior Fix Session is up to three hours with a senior Microsoft specialist, booked the same or next business day, for C$595 plus tax. If we do not fix it, you do not pay for the session.
C$595
one fixed price, plus tax
Up to 3 hours
with a senior specialist
Same or next day
business day, remote first, on site in Kawartha Lakes
What it covers
The problem in front of you, or the one you have been putting off
Pick the thing that is costing you time. We work through it, fix what can be fixed in the session and tell you plainly what is left.
Email and Microsoft 365
Mail that will not send, sign-in and licence problems, Teams, shared mailboxes, spam and spoofed messages.
Slow or failing computers
Machines that freeze, crash or take ten minutes to start, updates that will not finish, a laptop that needs to be useful again.
Wi-Fi and network
Dropouts, dead spots, a router or switch that needs sorting out, VPN and remote access.
Printers, scanners and shared drives
Scan-to-email, printers that vanish, shared folders and permissions that no longer make sense.
Backups
A backup that is failing or has never been checked, a file to restore, proof that you could recover if you had to.
Security worries
Suspicious emails, multi-factor sign-in, a tidy-up after a scare, a cyber-insurance question you cannot answer.
Servers
Windows Server errors, disks filling up, services that stop, an old server nobody wants to touch.
Office phones
Phones that will not register, voicemail problems, a small change to how calls are answered.
How it works
Three steps, one price
Step 1
Tell us what is wrong
Use the form or call. A couple of sentences is enough. Tell us how urgent it is.
Step 2
We book it
Same or next business day. Most sessions run remotely. In Kawartha Lakes we can come to you.
Step 3
We fix it and write it up
You get a plain-language summary of what we found and changed, and a short list of anything else worth doing. No obligation.
What is included
- Up to three hours with a senior specialist
- The fix itself, done during the session
- A written summary of what we found and changed
- A short list of anything else we noticed, in order of importance
Based in Norland. On site in Lindsay, Fenelon Falls, Bobcaygeon, Omemee, Coboconk, Norland and the rest of Kawartha Lakes; remote across Ontario. On-site visits in the GTA are arranged and quoted separately.
Fixed, or you do not pay for the session
If we do not resolve the problem you asked about during the session, there is no charge for the session. In practice:
- It applies to the problem described in your request.
- We need the access and information to work on it, such as an administrator sign-in or a person on site.
- Parts, licences and third-party services are not included.
- If the work needs more than three hours, we tell you first and quote the rest. You decide.
- Prices are in Canadian dollars, plus tax.
If you think you are under attack right now, call +1 (647) 812-1190 and press 1 instead of using the form.
Senior people, not a queue
Sessions are run by senior specialists with 24 years of Microsoft infrastructure experience, based in Norland. If you have been relying on whoever is nearest, or putting the problem off, this is a specialist you can reach directly.
Want the wider picture? The free IT Health Check gives you a one-page scorecard and a 30-minute walkthrough.
Questions
What does a Senior Fix Session cost?
C$595 plus tax, for a session of up to three hours with a senior specialist. If we do not resolve the problem you asked about during the session, there is no charge for the session.
Who is it for?
Businesses and organizations: offices, clinics, trades, non-profits and similar teams that use computers, Microsoft 365, a network or a server. If you are not sure it fits, send the request and we will say so.
How quickly can you start?
We aim to book the session for the same or next business day. We confirm the time when we reply to your request.
Do you come on site?
In Kawartha Lakes, yes, when it helps. Most sessions run remotely and start sooner that way. On-site visits elsewhere, including the GTA, are arranged and quoted separately.
What if it needs more than three hours?
We tell you before the three hours are up, explain what is left and quote it. You decide whether to continue. Parts, licences and third-party services are not included in the session price.
What do I need to have ready?
A short description of what is wrong and when it started, and a person who can approve access, such as an administrator sign-in or someone who can sit with us. We confirm the details when we book.
Is this the same as managed IT?
No. A Fix Session is a one-off. If you want us to look after your IT on an ongoing basis, we can talk about that afterwards, with no obligation.
What if we have been hacked right now?
Call +1 (647) 812-1190 and press 1 instead of using the form. An active attack needs an emergency response, which is separate from a Fix Session.
Request a Fix Session
Tell us what is going wrong. We reply with a time, usually the same or next business day.
- C$595 plus tax, up to three hours
- Fixed, or you do not pay for the session
- Remote first; on site in Kawartha Lakes
Prefer to talk? +1 (647) 812-1190. Not sure it fits? Book a 15-minute call