Managed IT,
Hands Free by design.
Senior Ontario specialists who review, design, build and support the infrastructure your business runs on — engineered for stability, so it just works and you rarely need us. Remote-first, Canadian-owned, since 2001.
Good IT is quiet
Most businesses limp along on IT that is reactive — something breaks, someone scrambles, work stops. Security is a worry no one has time to own, and the person who set things up is long gone.
We do the opposite. We engineer your environment for stability — monitored, patched, secured and documented — so problems are prevented, most fixes happen remotely in minutes, and you stop thinking about IT at all. You get the outcome, not a stack of parts and a stopwatch.
Review. Design. Build. Support.
One senior team across the whole lifecycle of your infrastructure — Microsoft 365, Azure, Hyper-V, networking and security. Business phones and an AI receptionist are available too, as an easy add-on.
Review
We assess what you have — servers, network, Microsoft 365, backups and security — and hand you a plain-language picture of your risks and priorities.
Design
We architect the right foundation: Microsoft 365, Azure, Hyper-V, secure networking — built for how your business actually works, and for where it is going.
Build
We implement and migrate carefully, bringing everything to a known-good, documented baseline — with no drama and no surprise downtime.
Support
We keep it that way: 24/7 monitoring, proactive maintenance, and AI-based threat detection at every endpoint, under one predictable monthly agreement.
How it works
A clear path — starting free
Every engagement starts with a no-cost review. From there we stabilize, then keep it that way. The same discipline that makes your systems low-maintenance is what lets us give each client senior attention.
Step one
Free IT Health Check
A quick, light-touch check of your network, devices, patching and backups. You get a plain-language scorecard and a 30-minute walkthrough, whether or not you work with us.
Step two
Stabilize & onboard
We remediate the priorities and bring everything to a documented, known-good baseline — the high-touch part, handled by senior people.
Step three
Hands Free managed service
Engineered for stability, your systems run quietly. Most fixes happen remotely in minutes, and you get on with your business.
Pricing
Transparent rates
We're senior specialists, and we price plainly — so you can scope the work without a sales call. Managed-plan clients get lower rates and predictable monthly billing.
| On-demand / break-fix1-hour minimum · after-hours & emergency available | |
|---|---|
| Help desk & desktop support | $165 / hr |
| Server & network support | $185 / hr |
| Specialist & architecture | |
| Azure infrastructure administrator / specialist | $195 / hr |
| Microsoft infrastructure & Azure Solutions Architect | $350 / hr |
| Projects & digital transformationScoped per statement of work | |
| Project management (PMP) | $150 / hr |
| IT infrastructure & cloud integration | $175 / hr |
| Digital transformation — implementation (Azure AVD, Intune) | $200 / hr |
| IT security roadmap implementation | $200 / hr |
| Digital transformation — assessment & roadmap | $225 / hr |
| Managed & business phones | |
| Managed IT (MSP) | Tailored monthly |
| Cloud PBX / business phones | Online estimator |
Rates in CAD, plus applicable taxes. On-demand work is billed in 1-hour minimums; after-hours and emergency response are available at published rates. Managed IT is a tailored monthly agreement — for a quote. Cloud PBX pricing is instant via our online estimator.
A small, exceptional pool of clients
We take on a select few clients on purpose. It is how each one gets senior people, fast response, and resolution that actually sticks — the multi-discipline breadth of a larger shop, with the responsiveness of someone who knows your setup by name.
We have looked after Ontario businesses since 2001 — from a busy accounting firm to a multi-site non-profit running Azure virtual desktops across eight locations. References are available on request.
Senior, not a call centre
You reach the person who fixes it — 24+ years of hands-on experience.
Security built in
AI-based threat detection at every endpoint, monitored and maintained.
Microsoft Partner
Advanced Microsoft Infrastructure & Cloud — MCITP, MCSE, MCT, CCNA.
Canadian data residency
We keep your data in Canada where it applies — for privacy and PIPEDA.
In their words
“IT Hands Free has looked after our technology for years, and they’ve become a trusted part of how we run the residence. Things simply work — and on the rare occasion we need them, they respond quickly and get it right the first time. You deal with senior people who actually know our environment, not a faceless help desk. For a home where reliability really matters, that peace of mind is worth a great deal.”
Jon Grayson
CEO, Wawel Villa Seniors Residences · Mississauga
“Rometheis and IT Hands Free looked after my firm’s technology for years, and I never had to think twice about it. Responsive, knowledgeable, and genuinely trustworthy — the kind of IT partner who just handles things so I can focus on my business. IT Hands Free keeps me up and running, protected, secure. I sleep better knowing Rometheis and his team have my back. I recommend them without hesitation.”
Jonathon Kahane Rapport
Partner, JKR Lawyers
Who it's for
We are the right fit for established businesses that depend on their technology and want it handled properly — not the cheapest break/fix, but senior people who make it a non-issue.
- Established businesses, roughly 10–50 staff and up
- Professional & financial firms — accounting, legal, advisory
- Clinics and care providers where uptime and privacy matter
- Non-profits and multi-site operations
- Teams on Microsoft 365 with little or no in-house IT
- Owners who want senior specialists, not a call centre
Your free IT Health Check includes
- A non-intrusive check of your network, devices and patching
- Backup and security-posture check
- A one-page scorecard — what’s healthy, what needs attention
- A 30-minute walkthrough call — no obligation, no jargon
Book your free IT Health Check
Tell us a little about your business. We’ll run a quick, light-touch check of your IT, then walk you through a one-page scorecard of what’s healthy and what needs attention — no obligation.
- No cost · no obligation
- Senior specialists · since 2001
- Remote-first · Canadian-owned
Prefer to talk? +1 (647) 812-1190