Every call answered.
Even at 2 a.m.
A receptionist that answers your main line, understands what callers need, books into your calendar and puts urgent calls through to the right person. Built into your phone system, and set up for you by IT Hands Free.
69%
of missed business calls get no callback within 48 hours
1 in 3
missed calls to professional-services firms is returned
24/7
coverage, including evenings, weekends and holidays
Source: Quo, analysis of 16.7 million missed business calls (2026)
Not a phone menu
A standard auto-attendant can only point callers somewhere else. This one holds the conversation, gets the details and does something with them.
| Standard phone menu | IT Hands Free AI Receptionist |
|---|---|
| "Press 1 for sales, 2 for service" | Caller says what they need in their own words |
| Cannot answer a question | Answers from your approved information |
| Cannot book anything | Books, reschedules and cancels in your calendar |
| After hours: voicemail, which most callers skip | After hours: the call is handled and you get a summary |
| Changing it means re-recording prompts | Changing it means updating the instructions |
What it does
Built into your phones, not bolted on beside them
Most AI receptionists are separate apps you forward calls to. Ours runs on our own phone platform, so it can transfer inside your phone system, follow your routing and work from the numbers you already have.
Answers every call
No hold queue and no voicemail dead end. Callers explain what they need in their own words.
Answers from your information
Hours, services, service area, directions and policies, from information you approve.
Books into your calendar
Checks availability, then books, reschedules or cancels in Microsoft 365. Google Workspace available on request.
Transfers to the right person
To an extension, a ring group, a queue or a mobile, the moment a person is needed.
Handles urgent calls
Separates emergencies from routine requests and routes the urgent ones to whoever is on call.
Texts and emails you a summary
After every call you get a text alert and an email summary. It can also text the caller details during the call.
Plans
Three ways to connect
Pick the plan that matches your phone system. Each includes a monthly block of call minutes, setup by our team, and tuning after launch.
After-Hours & Away
From C$149 /month
Forward your main number when you are closed, on vacation or at lunch. Works with any phone provider.
- Your own forwarding number on our phone system
- Separates emergencies from routine calls
- Routes urgent calls to your on-call person
- Messages, text alerts and email summaries
- Turn it on and off whenever you like
Cloud PBX Integrated
From C$299 /month
Built into your IT Hands Free Cloud PBX, as your full-time receptionist or for overflow calls.
- Transfers to extensions, ring groups and queues
- Microsoft 365 calendar booking
- Answers from your full knowledge base
- Texts callers details during the call
- Same numbers, one provider for phones and IT
FreePBX Connect
From C$349 /month
Keep your own FreePBX. We connect our receptionist to it and host and maintain the AI side.
- Integration with your FreePBX, planned with your team
- Transfers inside your existing phone system
- Microsoft 365 calendar booking
- Answers from your full knowledge base
- Hosted, monitored and updated by us
Prices in CAD, plus applicable taxes. Each plan includes a monthly block of call minutes, with additional minutes billed at a published per-minute rate. Setup is a one-time fee, quoted with your plan before any work starts.
After hours and emergencies
The emergency call reaches whoever is on call
For electricians, plumbers, HVAC and other trades, the call that comes in at 9 p.m. is often the most valuable one of the week, and the one most likely to go to voicemail.
Forward your main number when you close. The receptionist answers in your company name, sorts the urgent calls from the routine ones, and gets emergencies to your on-call person with the details they need.
- 1
The call comes in after hours
Your main number is forwarded, so the receptionist answers in your company name.
- 2
It sorts urgent from routine
No power, a breaker that will not reset, a burning smell: urgent. A quote request: routine.
- 3
Danger comes first
If anyone is at risk, the caller is told to leave the area and call 911 or the utility. It never gives technical advice.
- 4
Your on-call person gets the job
Name, address, callback number and the problem, transferred live or sent by text. Routine calls wait for the morning.
How it works
Set up for you, not by you
You tell us how you want your phones answered. We build it, test it with you, and keep adjusting it after launch.
Step one
Book a demo
A short call where you hear it answer, and we talk through your calls, hours and routing.
Step two
We build and test it
Greeting, your information, routing rules and calendar connection, set up for you and tested together before any caller hears it.
Step three
Go live, then we tune it
We review your first weeks of calls and adjust the instructions, so it keeps getting closer to how you would answer.
Who it's for
- Trades and home services with after-hours and emergency calls
- Professional firms that want every enquiry captured
- Property managers and multi-site operations
- Seasonal businesses with busy-season call spikes
- Offices that close for lunch, holidays and vacations
Where your calls are handled
- Our voice platform and phone system are hosted in Toronto.
- The conversation itself is processed by a specialist voice-AI provider outside Canada.
- Call summaries come to you by email and text.
Callers are asked to keep confidential details for a conversation with your team. Full terms are in your service agreement.
Questions
Do I need to change phone providers?
No. With After-Hours & Away you forward your main number to a number we give you, whenever you want the receptionist to answer, and switch it back when you do not. Clients on our Cloud PBX, or running their own FreePBX, get it built into their phone system.
Which calendars does it work with?
Microsoft 365 today: it checks availability and books, reschedules and cancels appointments. Google Workspace is available on request.
What happens when a caller wants a person?
It transfers them to the extension, ring group or mobile you choose. You decide who gets which calls, and when.
How does it handle emergencies?
It separates urgent calls from routine ones using rules you approve, and routes urgent calls to your on-call person. Where anyone may be in danger, it tells the caller to call 911.
Where are calls handled?
Our voice platform and phone system are hosted in Toronto. The conversation itself is processed by a specialist voice-AI provider outside Canada. Summaries are sent to you by email and text.
What does it cost?
Plans start at C$149 a month and include a monthly block of call minutes. Setup is a one-time fee, quoted with your plan before any work starts. Prices are in Canadian dollars, plus tax.
Book a demo
Hear it answer a call, see the summary that follows, and talk through how you want your phones handled. It takes about 20 minutes.
- Plans from C$149/month
- Works with your current phone provider
- Set up and tuned by our team
Prefer to talk? +1 (647) 812-1190