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Managed IT,
hands free.

Boutique MSP contracts for businesses of 5–150 people — single office or multi-site across North America. Senior Microsoft specialists you can actually reach, backed by AI-based threat detection that stops ransomware at the endpoint.

Serving Toronto, the GTA and beyond since 2001.

What we do
Authorized Solutions Partner
MicrosoftSolutions Partner
ITCloud.caGold Partner
hp
Acronis
Since 2001

A boutique practice, deliberately. Senior people, on call.

Full MSP Contract

A single contract covering design, monitoring, maintenance and support — with a monthly hours package sized to your actual needs. We watch the environment continuously, patch on a schedule, and catch the small failures before they become the outage you hear about.

Explore our services

Available & Senior

No Junior Workarounds

Your infrastructure is too important for trial and error. Whether we are transforming your entire environment or acting as a specialised escalation point, you get direct access to intermediate and senior Microsoft specialists — not a tier-one queue reading from a script.

Proactive, Not Reactive

The break-fix model bills you for failure. We monitor continuously, patch on schedule, and run AI-based behavioural threat detection on every endpoint through Acronis Cyber Protect Cloud — so problems surface as a maintenance item rather than a lost morning. You see what we see.

What we do

IT Hands Free™ Solutions
AI in Practice

We'll tell you exactly where the AI is.

Most IT providers say “AI-powered” and stop there. Here are the three places it actually does work in your environment, what platform performs it, and what changes as a result.

Detection

Threats stopped at the endpoint, not in a report

Our management platform is built on Acronis Cyber Protect Cloud, whose AI-based behavioural detection engine identifies malware, ransomware and zero-day attacks by how they act rather than by matching a known signature. That is what catches the attack nobody has catalogued yet.

Automation

Fewer alerts, faster response

A single agent and console cover backup, endpoint protection, patching and vulnerability assessment across every client we manage. AI-driven insight cuts the alert noise that buries real signals, so issues get triaged in minutes instead of surfacing in a monthly review.

Service delivery

AI on the phones, not just the servers

The same thinking is moving into how your business answers its calls. Our AI Receptionist handles booking and routine enquiries on your existing numbers and routes anything real to a person — currently in private testing with a small group.

A human reviews anything that changes your environment. Automation handles detection, triage and routine maintenance; decisions with consequences stay with the senior specialist assigned to your account.

In private testing

AI Receptionist — the call always lands

A voice agent that answers your main line, handles booking and routine questions, and passes real problems to a person. Available as its own service, or as an add-on for Cloud PBX clients on the numbers you already have.

  • Answers every call — no hold queue, no voicemail dead end
  • Books, reschedules and cancels appointments directly
  • Answers routine questions from your own documented information
  • Routes real escalations to the right human extension
  • Leaves a written summary and transcript of every call

Join the early access list

We're onboarding a small number of businesses before general availability. Cloud PBX clients get first access.

Client Work

Relationships measured in years, not tickets.

A short list, deliberately. We take on a limited number of contracts so every client keeps direct access to senior people. All three below are available for a reference conversation.

Bazar McBean LLP

Bazar McBean LLP

Chartered Professional Accountants · Oakville, ON

Full MSP contract since 2018

Disaster recovery that actually fails over

We stood up a Hyper-V server at a second site and trunked it back to the main office over VPN, turning a backup plan into a real continuity position. Hyper-V Replica keeps every production server and its data staged offsite and ready to fail over, while Acronis encrypted backups land in storage the client owns and controls.

2 sites
Replicated
2018
Client since
Wawel Villa

Wawel Villa

Seniors residence, 24-hour nursing care · Mississauga, ON

Full MSP contract since 2019

Wi-Fi a nurse call system can depend on

We cabled three floors and installed sixteen access points, then rebuilt the network on a layer 3 topology so traffic could be segmented by purpose. That gave the new nurse alert phone system its own reliable path, isolated from resident and administrative traffic — in a building where a dropped call is a patient safety issue. Server upgrades and migrations have followed throughout the relationship.

16 APs
Across 3 floors
Layer 3
Segmented
EYET Family Resources

EYET Family Resources

Childcare, education & housing support · Toronto, ON

Cloud PBX, then full digital transformation

From $1,170 a month to roughly $300

We moved roughly 75 desk phones across 8 locations onto a dedicated Cloud PBX — better call handling, better support, and about $10,000 a year returned to the organisation. That opened the door to a wider transformation: data consolidated from across the organisation into SharePoint Online, then Azure multi-session hosts and remote desktops that made them a fully cloud-based operation.

~$10K
Saved per year
8 sites
~75 phones
New · Now Onboarding

SecuredIT — endpoint protection and management, launch pricing.

Continuous monitoring, automated patching, and managed backup on every endpoint, delivered from the cloud. Built for teams that need enterprise-grade protection without an enterprise security budget.

Launch pricing is capped at the first 250 seats. Once they are allocated, new accounts move to the standard rate published on the SecuredIT site. Seats already onboarded keep launch pricing.

See SecuredIT pricingOpens securedit.ithandsfree.com

Stay ahead of the stack

Monthly notes on cloud, security, support, and AI — practical, not promotional noise.

Let's talk about your IT operations.

Managed IT contracts, senior architecture, Cloud PBX and digital transformation for businesses of 5–150 people. Serving Toronto and the GTA since 2001. You will talk to a senior specialist, not a queue.

Encrypted submission. We reply within one business day.

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