Cloud PBX.
Work from anywhere.
Hosted phone systems for Canadian businesses of 5–200 people—unlimited extensions, multi-site ready, Canadian data residency, and pricing that finally makes sense.
Phone systems without the baggage
Most businesses still overpay for aging hardware or rigid carrier bundles. IT Hands Free Cloud PBX is managed by us, hosted in Canada, and built for teams that need to answer from the office, home, or the road—without compromising professionalism or control.
No hardware on site
No PBX appliance to buy, power, patch, or replace. Your phone system lives in the cloud.
100% Canadian hosted
Platformed in a secure Canadian datacenter with redundancy on power, internet, and servers.
Three incidents in fifteen years
High-availability Canadian infrastructure with daily backups. Our carrier has had three service-affecting incidents since 2011 — each resolved within hours.
Supported by IHF
Unlimited support for operational-impacting issues, plus weekday user support—managed by the same team that runs your IT.
Built for businesses of 5–200 people
Shared and Dedicated are the core of the practice—from a single office to multi-site operations. Extensions is available as a light entry option; most clients start on Shared or Dedicated and stay for years.
CloudPBX Shared
From $25.50 / mo
Our primary path for growing teams—multi-tenant hosting with unlimited extensions, support, and daily backups when full isolation is not required.
- Unlimited extensions & connections (no busy signals)
- Extension numbers assigned from the shared pool (not freely chosen)
- Configuration is not portable to another provider
- If the office internet is down, callers still reach the PBX & voicemail
CloudPBX Dedicated
From $55 / mo
Isolated instance with full control over extension numbering—and 100% portability if you ever move providers. Built for multi-location operations.
- Dedicated, isolated Cloud PBX virtual appliance
- Any extension numbering plan you choose
- Fully portable: take your PBX with you if you leave
- Same unlimited extensions, support, and daily backups
CloudPBX Extensions
Pay for what you use
A lightweight entry path for a single professional who only needs a number and extension features—hosted on the shared platform. Not our primary focus for growing businesses.
- Full-feature extensions (no IVR / auto-attendant tree)
- Your own DID(s) and softphone options
- 2¢ / min CAD to Canada, USA & Mexico
- Step up to Shared or Dedicated as the team grows
Shared vs Dedicated in short: Dedicated is isolated—you choose any extension numbering plan and can take the virtual appliance with you if you leave. Shared is multi-tenant— extension numbers come from the shared pool already in use, and the configuration is not portable.
Once core features, IVR script, and numbers are selected, a new Shared or Dedicated Cloud PBX is typically live in 30–60 minutes.
Tuned once. Runs for years.
The best signal is not a flashy feature list—it is clients who stay, scale, and rarely need to call because the system was designed for how they actually work.
We’ve used VoIP in our own business since 2001—back when running your own platform was nearly impossible or prohibitively expensive. From about 2012–2014 the technology matured enough for a focused practice to own the stack. We’ve run our Cloud PBX platform on top-tier SIP trunks since 2014, with the quality, features, and support that period finally made practical.
Multi-site scale
6 sites · 39 DIDs · rate held since onboarding
Our largest Cloud PBX deployment has been with us since 2019—multiple sites, dozens of handsets, and a full DID inventory on a Dedicated instance. That client is available for a reference conversation.
Longevity
15 years. Almost never hear from them.
Another client has been with us for fifteen years. Once the solution is tuned for how the business operates, it simply works—and that quiet reliability is the point.
How often they actually need us
Across all of 2025, our largest Cloud PBX client — eight sites, seventy-five handsets — opened four support tickets totalling ninety minutes. A DID reassignment, a line fault, a quote for new desk phones, and a question about whether a USB headset would work.
That is the whole point of the way we build these. Support is included and unmetered, but a properly configured phone system shouldn't need much of it.
What our uptime actually looks like
The platform runs on Canadian cloud infrastructure engineered for high availability. Since 2011 our carrier has had three service-affecting incidents, each resolved within four to six hours of intermittent disruption. That is the whole list.
We do not sell a contractual SLA with service credits, because we depend on our cloud provider and carrier for the underlying network and we would rather not promise something we do not control. We would rather show you the record. Section 4 of our terms sets this out in full.
Features that actually get used
Conference rooms, queues, recording, Follow-Me, softphones—the capabilities mid-market teams expect, without enterprise sticker shock.
*IVR / multi auto-attendant trees are available on Shared and Dedicated tiers. Extensions tier includes full feature set at the extension level without IVR.
SMS & MMS on your business numbers
Every DID can have SMS/MMS enabled—so texting lives on the same numbers your customers already call. Assign messaging to one person, or share a site number across selected extensions so the right team members can receive and reply.
SMS / MMS on every DID
Enable texting on any number—business SMS and MMS without a separate messaging vendor.
Individual or shared inbox
Assign SMS/MMS to one extension, or share a site DID across selected extensions so the right people can receive and reply.
SMS from $0.015 / message · MMS from $0.04 / message (current schedule).
$1,170 a month became $267.
Previous provider · September 2019
- Per-seat licences$25.95 – $34.95 each
- Auto-attendant$20.00
- Virtual fax$14.95 – $15.95 each
- DID reservation$4.00
- Monthly, pre-tax$1,170.71
With us · June 2026
- Dedicated PBX$45.00
- Auto-attendant, IVR, voicemailIncluded
- Virtual faxIncluded
- 4,728 minutes @ 2¢$94.56
- 39 DIDs @ $3 · 5 extra sites e911$127.00
- Monthly, pre-tax$266.56
The old bill charged a licence for every person, then charged again for the auto-attendant, again for each fax line, and again to hold a phone number. We charge for one PBX, the numbers, and the minutes. Same organisation, same sites, more features.
Figures taken from the client's September 2019 invoice from their previous provider and IT Hands Free invoice 2026-126 for June 2026 services. Both are pre-tax and reconcile to the published line items. Both invoices are linked below with client and staff details redacted. Reproduced with the client's permission.
We don't charge per seat.
Hiring costs you nothing.
Most hosted phone providers bill a licence for every person — typically $15 to $35 per user per month. We bill for the PBX, the numbers you need, and the minutes you use. Add ten staff and your platform fee doesn't move; only your call volume does. Each person needs a phone or a softphone, and that's the extent of it.
| Staff | With us | Per person | Per-seat @ $25 |
|---|---|---|---|
| 5 people | $48.50 | $9.70 | $125 |
| 10 people | $66.50 | $6.65 | $250 |
| 20 people | $102.50 | $5.12 | $500 |
| 50 people | $210.50 | $4.21 | $1,250 |
| 150 people | $570.50 | $3.80 | $3,750 |
Notice which column moves. On a seat licence your cost per person never improves — it is $25 at ten people and $25 at a hundred and fifty. On ours it falls, because the platform fee is the same whether five people use it or a hundred.
Metered pricing only loses at very heavy volume — roughly 18 hours of talk time per person per month. If you are anywhere near that, tell us and we'll look at a flat rate instead.
Figures use a Shared PBX, one DID, e911, and 180 minutes per person per month at the published rates on this page. Per-seat figures use a $25 per user per month list rate, within the range major providers publish for comparable features; your actual quote from any provider will vary with term, features and negotiation.
You pay for the build,
not for the seats.
Setting up a phone system for ten people on one site is a couple of hours' work. Setting one up for forty people across three sites, with departmental menus, ring groups and out-of-hours routing, is most of a week. Charging both the same would mean one of you subsidising the other, so we don't. The fee tracks the work.
| Your deployment | Build & configuration |
|---|---|
| Up to 10 extensions, single site | $250 |
| 11 – 25 extensions, single site | $500 |
| 26 – 50 extensions, up to 3 sites | $900 |
| 51+ extensions, or 4 or more sites | Quoted after scoping |
Whichever band you land in, we design the call flow with you and configure all of it — extensions, auto-attendant, ring groups, voicemail, business hours, holiday handling. You are not handed a portal and a manual. Most systems are in service within 30 to 60 minutes once the configuration is agreed.
Numbers are $45 each to acquire or port, with bulk discounts. Training and orientation is $250 for a two-hour block, with further blocks at the same rate. Professional voice talent for your auto-attendant is $100 per hundred words, or record your own from any handset at no charge.
Bands reflect configuration effort only. There is never a per-extension charge, on setup or monthly. If your deployment sits near a boundary we will tell you which band applies before any work starts.
AI Receptionist for Cloud PBX
An answering layer that sits in front of your existing extensions and IVR. It picks up when nobody can, handles the routine, and hands the rest to a person — on the same Canadian-hosted platform, with the same numbers.
- Answers every call — no hold queue, no voicemail dead end
- Books, reschedules and cancels appointments directly
- Answers routine questions from your own documented information
- Routes real escalations to the right human extension
- Leaves a written summary and transcript of every call
PBX Admin Portal
Shared and Dedicated clients get access to the PBX admin dashboard—configure routing, IVR, queues, users, and system settings without waiting on a ticket for every change.
User Control Portal
Every user gets a web-based control portal to fully manage their own extension— presence, forwarding, voicemail, and day-to-day settings—so the team stays in control without admin overhead.
Softphones or desk phones—your choice
License a softphone monthly, bring your own SIP device, or purchase desk and portable handsets outright. Hardware you buy is yours—no rental lock-in.
- ClearlyIP mobile softphone from $4.50 / mo per device
- Desktop softphone options available
- Any open-SIP compatible phone works with the platform
- Preferred brands: Fanvil and Grandstream
- TLS between handset and Cloud PBX supported
- Fully validated end-to-end on preferred brands
Hardware note
Desk and portable phones are a separate client purchase. We can advise on Fanvil models that match your call volume and feature needs. Open-SIP devices from other vendors will register; we validate end-to-end behaviour on Fanvil and Grandstream.
ATA devices and handsets remain client-owned after purchase. Softphone licensing is billed monthly with your Cloud PBX services.
Transparent platform pricing
Platform fees are predictable. Usage is a flat 2¢ per minute CAD to Canada, the USA, and Mexico. Final quotes reflect sites, DIDs, and call patterns.
Unlimited extensions, support, daily backups.
Isolated instance, any extension schema, portable.
Flat base rate. Toll-free inbound 6¢ / min. Unlimited NA packages available.
DIDs $3 / mo · e911 primary site included, $2 / additional site · mobile softphone $4.50 / mo · desktop softphone $186 / yr · virtual fax $15 / mo including its DID.
911 works differently on internet phone service — read this firstWe sell metered minutes rather than a flat unlimited rate because, for most business calling patterns, metered costs less — often far less. If your volume is high enough that a flat monthly rate would save you money, we can look at one with you. It is a conversation, not a package: we review your actual usage and quote against it.
PBX build & configuration banded by deployment size, $250 to $900 — see below · new numbers or porting $45 each, bulk discounts available · training & orientation $250 for two hours, further blocks available · optional auto-attendant voice talent $100 per 100 words, or record your own at no cost.
Real client invoices
Anonymized production invoices—same line items you would see. Open the PDF to review full detail.
Dedicated · 8 locations · ~75 phones
June 2026 · client since 2019
- Dedicated PBX$45.00
- Usage · 4,728 min @ 2¢$94.56
- e911 · primary siteIncluded
- e911 · 5 additional sites @ $2$10.00
- 39 DIDs @ $3$117.00
- Subtotal (pre-tax)$266.56
- HST$34.65
- Invoice total$301.21
Shared · sales organisation
June 2026 · paid invoice
- Shared PBX$22.50
- 4 DIDs @ $3$12.00
- Usage · 2,265 min @ 2¢$45.30
- e911 · 1 additional site$2.00
- Subtotal (pre-tax)$81.80
- Total with HST$92.43
Calling rates at a glance
Flat base rate of 2¢ per minute CAD to Canada, the United States, and Mexico. Other international destinations are quoted from current carrier rates with your proposal; mobile, premium, and special-service numbers may be higher.
Base outbound calling to Canada, the United States, and Mexico is billed at a flat 2¢ per minute CAD. Platform fees, DIDs, and other international rates follow the current Cloud PBX schedule. Taxes extra. One-time items (new DID setup, PBX configuration, optional voice talent) are quoted separately and confirmed in writing before you commit. Month-to-month with 30 days’ notice. Concurrent call capacity scales with the SIP trunks provisioned for your account; PBX instances are provisioned for up to 250 extensions by default, more on request. Desktop softphone licences are $186/year. Flat-rate unlimited calling is available on consultation, subject to an assessment of your call volume and pattern. Full terms of service · 911 limitations
Build an estimate
Answer a few questions for a reliable onboarding and monthly range. Final quotes are confirmed after a short discovery—taxes and shipping extra on hardware.
Estimating 2,500 min/month (125 per seat). Tick the box above to enter your actual figure — your last carrier invoice will show it.
$4.50/mo each · Android & iOS
Desk phones (optional · client-owned)
Fanvil preferred. Taxes and shipping extra. Configuration optional.
Estimate summary
One-time
Estimates only. NA calling at 2¢/min CAD; toll-free inbound 6¢/min. SMS/MMS billed on use. Taxes extra. Hardware shipping extra. One-time onboarding covers PBX build and number porting and is quoted firm before you commit.
Request a Cloud PBX quote
Tell us about your sites and users. We’ll propose Shared or Dedicated with clear monthly cost and a migration plan that keeps the business answering through cutover.
- No obligation · month-to-month available
- Typically live in 30–60 minutes after design choices
- Canadian-hosted · 2¢ / min to CA, US & Mexico
Prefer to talk? +1 (647) 812-1190