Terms of Service

1. Acceptance of Terms

By accessing www.ithandsfree.com or engaging IT Hands Free Inc., a registered Ontario Corporation, for Managed IT Services (MSP), break-fix support, or Microsoft Infrastructure consulting, you agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our website and services.

2. Services Provided

IT Hands Free Inc. provides high-level IT architecture, cloud engineering, executive IT leadership (vCIO/vCTO), AI-infused operational management, and break-fix IT support. Specific service deliverables, SLAs, and billing terms will be outlined in a separate Master Service Agreement (MSA) or Statement of Work (SOW) provided directly to clients.

3. AI-Infused Management Platform

Our MSP services heavily integrate Artificial Intelligence to secure, automate, and scale your business operations. While our AI systems are designed to maximize uptime and prevent cybersecurity threats, no system is entirely infallible. IT Hands Free Inc. uses AI as an operational augmentation tool under the strict supervision of our Principal Architects.

4. Client Responsibilities

To provide effective MSP and break-fix services, clients must:

• Provide accurate and up-to-date information regarding their IT infrastructure.
• Grant necessary administrative access and authorizations required for our team (and our automated tools) to manage your systems.
• Maintain appropriate localized backups, unless IT Hands Free Inc. is explicitly contracted to manage data backups and disaster recovery (e.g., via Acronis).

5. Limitation of Liability

To the maximum extent permitted by applicable Ontario and Canadian law, IT Hands Free Inc. shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business interruptions.

• Break-Fix Engagements: For clients not on an active, fully managed MSP contract, IT Hands Free Inc. provides support on a "best-effort" basis and is not liable for pre-existing hardware failures, underlying software corruption, or data loss occurring before or during the repair process.
• Cybersecurity: While we utilize industry-leading security practices (Microsoft, Acronis), the client acknowledges that the cybersecurity landscape is constantly evolving, and IT Hands Free Inc. cannot guarantee absolute immunity from zero-day exploits or targeted cyber-attacks.

6. Intellectual Property

All content on this website, including copy, graphics, logos, and custom code, is the intellectual property of IT Hands Free Inc. and is protected by Canadian copyright laws. Our proprietary AI automation scripts and management workflows remain the sole property of IT Hands Free Inc.

7. Governing Law and Jurisdiction

These Terms of Service, and any separate agreements whereby we provide you services, shall be governed by and construed in accordance with the laws of the Province of Ontario, and the federal laws of Canada applicable therein. Any legal disputes or claims shall be resolved exclusively in the courts located in Ontario, Canada.

8. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website or our services after any changes constitutes your acceptance of the new terms.

9. Contact Information

Email: [email protected]
Phone: +1 (647) 812-1190
Jurisdiction: Ontario, Canada