Policies and terms
Everything that governs our services, in one place. We publish these in full rather than behind a request form — you should be able to read the terms before you talk to us, not after you sign.
Where a document here differs from the Engagement Letter signed with your organisation, the Engagement Letter governs your account.
Cloud PBX Terms of Service
Version 1.0 · Effective 11 August 2026
Governs the Cloud PBX and business VoIP services, including service tiers, availability, acceptable use, telephone numbers, equipment, billing, and the Canadian data residency commitment.
911 calling limitations
Applies to all Cloud PBX services
Internet-based 911 works differently from a traditional line. This notice explains when it will not work, what we need you to do, and why an alternative means of calling 911 matters.
Privacy Policy
PIPEDA · Ontario, Canada
How we collect, use and safeguard personal and corporate information across our managed services, Cloud PBX and this website.
Website Terms of Use
Applies to ithandsfree.com
Terms governing use of this website. Service delivery is governed by your Engagement Letter and the applicable service terms above.
Something unclear?
If a clause does not read the way you expect it to, ask before you sign. We would rather explain a term now than argue about it later.